BaneCare Management Improves Patient Satisfaction with Survey Data and PointClickCare Solutions

Posted - 2018-10-23

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TORONTO--()--BaneCare Management LLC, a Massachusetts-based senior care provider operating 12 facilities, leveraged PointClickCare’s electronic health record (EHR) platform and insights from patient satisfaction surveys to gather and analyze actionable data to improve patient care.

BaneCare quantifies its level of patient satisfaction based on the rating it receives from the CoreQ patient experience survey. After noticing a variance in their results, BaneCare created its own survey that collected data on patients’ experiences during the admission process. Survey questions focused on three critical areas:

  • How well personnel explained what the patient should expect from the stay
  • Initial rating of the nursing staff
  • Overall rating of the rehabilitation staff


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"Our story should serve as a testament of the need for health and senior care providers to leverage insights and technology to find solutions for industry challenges”"


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